supportuse@shaklyraaizap.world | +64 3 358 8817 | 215 Wooldridge Road, Burnside, Christchurch 8053, New Zealand

Consumer Rights in New Zealand

Last updated:

1. Consumer Guarantees Act 1993

When you purchase Novagen Optimize from Shaklyraaizap, you are protected by the Consumer Guarantees Act 1993. This Act provides you with automatic guarantees that cannot be excluded or limited.

Guarantees You Receive

  • Acceptable Quality: The product will be of acceptable quality, meaning it is fit for all purposes for which products of that type are commonly supplied, acceptable in appearance and finish, free from minor defects, safe, and durable.
  • Fit for Purpose: The product will be reasonably fit for any particular purpose you made known to us.
  • Match Description: The product will match any description, sample, or demonstration model we provided.
  • Express Warranties: The product will comply with any express warranty we provide.

Your Remedies

If a product fails to meet these guarantees, you have the right to:

  • Request a repair or replacement if the failure can be remedied
  • Obtain a refund if the failure is substantial or cannot be remedied
  • Claim compensation for any reasonably foreseeable loss or damage

2. Fair Trading Act 1986

The Fair Trading Act 1986 protects you from misleading and deceptive conduct, false representations, and unfair practices. We are committed to:

  • Providing accurate information about our products
  • Not making false or misleading claims
  • Ensuring all advertising is truthful and not deceptive
  • Complying with all product labeling requirements

3. How to Exercise Your Rights

If you believe your consumer rights have been breached:

  1. Contact us first at supportuse@shaklyraaizap.world or +64 3 358 8817
  2. Explain the issue and provide proof of purchase
  3. We will work with you to resolve the matter
  4. If unsatisfied, you can contact the Commerce Commission or Disputes Tribunal

4. Commerce Commission

The Commerce Commission is New Zealand's competition, consumer, and regulatory agency. If you have concerns about unfair trading practices, you can contact them:

5. Disputes Tribunal

For disputes up to $30,000, you can apply to the Disputes Tribunal, which provides a low-cost way to resolve disputes without needing a lawyer.

6. Contact Us

If you have questions about your consumer rights, please contact us:

Email: supportuse@shaklyraaizap.world

Phone: +64 3 358 8817

Address: 215 Wooldridge Road, Burnside, Christchurch 8053, New Zealand